I just wanted to let everyone know that I really appreciate the unparalleled customer and technical support provided by RPS. I started my solar water well system in 2020, have since upgraded, and have convinced 2 others to buy as well. I also have one brother that's planning an install in December. The entire team has been so great to work with. Learning on the fly as a newbie, I've had many questions, sometimes it takes me a few times to get the jest of what to do, the RPS team has been so gracious and patient with me. This level of service is very rare. I'm very grateful my well is up and running again. If you're in the process of buying and curious about their service, I for one give RPS 5 stars all the way.
Complete system was easy to install and has been working great so far, winter is on its way and hopefully it continues to operate as it has been these last 2 months. RPS was very pleasant to work with, thanks
Thanks so much for the great review — and for sharing the photos! It’s always awesome to see our systems out in the field. We’re glad to hear installation went smoothly and that everything’s been running well these past couple of months.
As winter approaches, if you ever need tips on cold-weather operation or want to double-check anything, our support team is just a call away. We’re here to help make sure the system keeps performing just as strong through the colder months.
Appreciate you choosing RPS — and thanks again for taking the time to share your experience!
This system checks all of the boxes for me:
1. Provide aeration and water movement (catfish love moving water for spawning) to keep the fish healthy.
2. Keep the pond cooler during the 100+ summer heat here in East Texas.
3. Maintain water clarity and quality and control algae blooms.
4. Fountain for aesthetic value but not so large that it promotes evaporation.
5. Run first on Solar power, then on AC power as a backup.
6. Efficient DC powered air pump capable of running up to two aerators at a depth of up to 14 feet.
7. Quality installation hardware (304 SS), locking cabinets and solar panel mounts.
8. Easy to use. Easy to install.
Wish List:
* Rain sensor to turn off fountain/aeration during rain which is natures fountain and aeration.
* Cap ends for the aluminum solar panel mounting struts to keep the mud dauber bees and red wasps from building nests inside.
* Sealing connectors for the 3/4" and 1-1/4" knockouts that are used for the air hoses and solar wires in the Aeration Cabinet. Again, to help keep the mud dauber bees and red wasps from building nests inside the cabinet.
* Same sealing connectors for the DC Solar to AC cutover cabinet - AC power wire and solar wires.
* Provide a template that includes the four mount points and knockout hole locations for the aeration cabinet base to facilitate the sizing of a concrete mounting pad. The concrete pad helps with vegetation control and mitigates fire ant entry.
I used CAD to create my template (Cardboard Aided Design) for the concrete pad.
Thank you for the fantastic and detailed review — and for sharing those great photos! We’re thrilled to hear that your Fountain 400, Air 400, and Solar/AC Cutover system is checking all the boxes for your East Texas pond setup. It sounds like you’ve created the perfect balance of performance, efficiency, and aesthetics.
We really appreciate the thoughtful wishlist and suggestions — feedback like yours helps us keep improving our systems for everyone. The “Cardboard Aided Design” made us smile — love the ingenuity!
Thanks again for choosing RPS to power your pond — we’re so glad to be part of your project and fish-friendly success!
Started by calling the company. The people were helpful and knowledgeable. Product sent promptly, well packed and complete. The owner’s manual was very well laid out so installation was very straightforward. Pump and parts are high quality. There were several follow-up emails to confirm arrival of product, functionality, reminders of technical assistance available etc.
A rare case of great quality and customer care. All for a reliable product!
Thank you so much for the wonderful review and for sharing your photos! We’re thrilled to hear that your experience with RPS was smooth from start to finish — from your first call to installation. It’s great to know that our team, manuals, and follow-up support all helped make the process easy and enjoyable. We take pride in providing both reliable products and exceptional service, and your feedback means a lot to the whole RPS crew. Enjoy your new setup, and thank you for choosing RPS!
We were intrigued by RPS because they are made in the US. Customer service was not AI, and they seemed to care about the customer. There are a couple things that I would have changed. First, the instructions mention grounding the solar panels independently, and You tube states something different. I called customer support and told them that I put a 4” steel pipe in concrete in the ground, and asked if individual grounding was needed for the panels. They told me no. Mounted to the steel pipe in the ground was sufficient. Second, when I ordered the system I ordered two 100 ft. Weighted hoses. What I received was four 50 ft. Hoses. I really wanted continuous 100ft. Lines, but they were back ordered. Third, the hoses inside the pump cabinet were connected with plastic couplers that broke. I had to replace them with brass connectors.
Other than those three minor issues I am happy so far with the system. This will be our first winter. Hoping for the best.
Thank you for taking the time to share such a thoughtful and detailed review — and for including photos! We’re glad to hear that overall you’re happy with your system and appreciated our U.S.-made products and personal customer service. Your feedback about the grounding clarification, hose setup, and pump cabinet fittings is incredibly valuable, and we’ve shared it with our engineering and support teams to help improve future installations. We’re wishing you smooth operation through your first winter and appreciate you trusting RPS to power your water system!