WARRANTIES & GUARANTEES

RPS Has Got You Covered

At RPS, we strive to be a company that our grandfathers would have trusted. That’s why every purchase comes with our 2 Year Warranty, Generational Support and Water Assurance. We’ll make sure you’re treated right, and keep you pumping water.  

Generational Support

Systems that you can pass down to the next generation and the peace of mind that goes with them.

At RPS, we design pumps and solar systems built to last for generations. Our warranty is more than fine print, it’s a promise of durability, reliability, and support you can count on.

Our Guarantees Include:

  • Lifetime Helical Rotor Replacement – built tough for decades of pumping
  • 20-Year Solar Output Guarantee – ensuring consistent solar performance
  • 25-Year Support Guarantee – we’ll be here when you need us, with preferred access to Refurb Swap Pricing
  • 2-Year All-Around Warranty + RapidReplace™ – fast, hassle-free coverage

Generational Support

Systems that you can pass down to the next generation and the peace of mind that goes with them.

At RPS, we design pumps and solar systems built to last for generations. Our warranty is more than fine print, it’s a promise of durability, reliability, and support you can count on.

Our Guarantees Include:

  • Lifetime Helical Rotor Replacement – built tough for decades of pumping
  • 20-Year Solar Output Guarantee – ensuring consistent solar performance
  • 25-Year Support Guarantee – we’ll be here when you need us, with preferred access to Refurb Swap Pricing
  • 2-Year All-Around Warranty + RapidReplace™ – fast, hassle-free coverage

RPS 30-Day Money Back Guarantee

We offer a money-back guarantee for 30 days from the date of purchase. We ask that the products be unused and that you pay the return shipping or bring them back in person. If more convenient than locating a UPS store, we are happy to email printable UPS labels and take their cost (often a discounted rate vs. retail store rate) out of your refund. After 30 days and up to 60 days from the purchase date, RPS offers store credit. We have created an extensive help section of the user manual and website rpssolarpumps.com/help and we have an incredible team that can help work out any issues over the phone, text or email.

The RPS 2-Year Warranty

We believe wholeheartedly in our solar pump systems and offer a 2-year limited liability warranty against manufacturer defects of any kind. If there are any issues with our solar pumps during the first 2 years, please contact us for a replacement. We keep many spare parts in stock and can get them shipped out quickly. If warranty return of a part is required, we will ship the replacement part immediately while the defective part is being returned.

RPS Water Assurance Guarantee

We offer a money back guarantee that our pump systems will provide you water off solar power when sized by one of our engineers to your well, desired setup and final TDH. We do require static water levels, drawdown and pressure requirements are accurately estimated during the sizing process, that installation follows the instructions of the RPS User Manual, and that you give RPS engineers a chance to work out any issues.

Lifetime Rotor Replacement Guarantee

Our helical rotor pumps are incredible at utilizing low power, so it makes them perfect for solar use. The pump end is an assembly of a stainless screw (‘rotor’) that spins within a moulded rubber end (‘stator’). This helical rotor assembly is the weakest point of any solar pump system and wear can lead to decreased pump volume, especially when pumping sandy or iron-rich water. RPS replaces these helical rotor assemblies whenever they wear out for the lifetime of your pump’s motor for free.

20-Year Solar Panel Output Guarantee

We provide high quality solar panels with all our kits, and for additional peace of mind, guarantee 80% power output of solar cells after 20 years assuming no catastrophic damage.

EXCLUSIVELY FROM RPS SOLAR PUMPS

RapidReplace™

RapidReplace™ has become an immensely popular program, improved again this year. If warranty return of a part is deemed necessary after troubleshooting over phone/text/email with our all-local RPS engineering team, then at no cost to you we will ship the replacement part immediately along with a pre-paid shipping label for you to return the defective part.

We understand that time is money and we design great products with incredible low failure rates. But when issues arise, we understand that acting fast to take care of customers can mean life and death for plants, animals and humans. 

Most companies ask you to send back parts at your own time and expense for warranty assessment then keep you waiting for weeks for a verdict from their warranty claims department. This is a terrible experience and we think our customers deserve better. 

Head to head vs. our two largest competitors, RPS warranty service since 2023 averaged almost 12 days less downtime for a warranty issue! 

* With recurring issues or abuse, RPS does reserve the right to request previous parts be returned before new parts are shipped.

EXCLUSIVELY FROM RPS SOLAR PUMPS

RapidReplace™

RapidReplace™ has become an immensely popular program, improved again this year. If warranty return of a part is deemed necessary after troubleshooting over phone/text/email with our all-local RPS engineering team, then at no cost to you we will ship the replacement part immediately along with a pre-paid shipping label for you to return the defective part.

We understand that time is money and we design great products with incredible low failure rates. But when issues arise, we understand that acting fast to take care of customers can mean life and death for plants, animals and humans. 

Most companies ask you to send back parts at your own time and expense for warranty assessment then keep you waiting for weeks for a verdict from their warranty claims department. This is a terrible experience and we think our customers deserve better. 

Head to head vs. our two largest competitors, RPS warranty service since 2023 averaged almost 12 days less downtime for a warranty issue! 

* With recurring issues or abuse, RPS does reserve the right to request previous parts be returned before new parts are shipped.

RPS Static Water Level Estimator Tool

The newest tool built RPS exclusively for our customers! Based on a 800,000 data point database from USGS, RPS can provide super accurate estimations of a wells static water level - using only the address of the well! Perfect for customers who don't know exact stats about their well, a well log doesn't exist for their property or even to help accurately estimate a future wells' static water level.  Use the SWL Estimator Tool CLICK HERE


Free returns or exchanges are available on any system sized with an RPS using the Static Water Level Estimator, provided the request is made within 60 days of purchase and the equipment remains unused. Every pump sized using results from the RPS Static Water Level Estimator is covered under the RPS 2 Year Warranty and Water Assurance Guarantee.


If the following situation applies to you where ...

1) you used the Static Water level Estimator with the help of an RPS Team Member to inform your purchase decision while your well was still not drilled

2) you installed the RPS equipment, hereby making it “used”

3) and after drilling the well you require a different system

RPS will offer you 10% off any additional system equipment you need to purchase