WARRANTIES & GUARANTEES

RPS Has Got You Covered

We stand behind the quality of our products. That’s why every purchase comes with our 2 Years Warranty and Water Assurance Guarantee. If something doesn’t work as it should, we’ll make it right and help you keep things running smoothly.

RPS 30-Day Money Back Guarantee

We offer a money-back guarantee for 30 days from the date of purchase. We ask that the products be unused and that you pay the return shipping or bring them back in person. If more convenient than locating a UPS store, we are happy to email printable UPS labels and take their cost (often a discounted rate vs. retail store rate) out of your refund. Outside of 30 days and within reason, we reserve the right to charge a restocking fee of 15%. All we ask in return for this guarantee is that you give us a chance to work out any issues prior to return. We have created an extensive help section of the user manual and website rpssolarpumps.com/help and we have an incredible team that can help work out any issues over the phone, text or email.

Extended 2-Year Product Warranty

We believe wholeheartedly in our solar pump systems and offer a 2-year limited liability warranty against manufacturer defects of any kind. If there are any issues with our solar pumps during the first 2 years, please contact us for a replacement. We keep many spare parts in stock and can get them shipped out quickly. If warranty return of a part is required, we will ship the replacement part immediately while the defective part is being returned.

RPS Water Assurance Guarantee

We offer a money back guarantee that our pump systems will provide you water off solar power when sized by one of our engineers to your well, desired setup and final TDH. We do require static water levels, drawdown and pressure requirements are accurately estimated during the sizing process, that installation follows the instructions of the RPS User Manual, and that you give RPS engineers a chance to work out any issues.

Lifetime Rotor Replacement Guarantee

Our helical rotor pumps are incredible at utilizing low power, so it makes them perfect for solar use. The pump end is an assembly of a stainless screw (‘rotor’) that spins within a moulded rubber end (‘stator’). This helical rotor assembly is the weakest point of any solar pump system and wear can lead to decreased pump volume, especially when pumping sandy or iron-rich water. RPS replaces these helical rotor assemblies whenever they wear out for the lifetime of your pump’s motor for free.

20-Year Solar Panel Output Guarantee

We provide high quality solar panels with all our kits, and for additional peace of mind, guarantee 80% power output of solar cells after 20 years assuming no catastrophic damage.

EXCLUSIVELY FROM RPS SOLAR PUMPS

RapidReplace™

RapidReplace™ has become an immensely popular program, improved again this year. If warranty return of a part is deemed necessary after troubleshooting over phone/text/email with our all-local RPS engineering team, then at no cost to you we will ship the replacement part immediately along with a pre-paid shipping label for you to return the defective part.

We understand that time is money and we design great products with incredible low failure rates. But when issues arise, we understand that acting fast to take care of customers can mean life and death for plants, animals and humans. 

Most companies ask you to send back parts at your own time and expense for warranty assessment then keep you waiting for weeks for a verdict from their warranty claims department. This is a terrible experience and we think our customers deserve better. 

Head to head vs. our two largest competitors, RPS warranty service since 2023 averaged almost 12 days less downtime for a warranty issue! 

* With recurring issues or abuse, RPS does reserve the right to request previous parts be returned before new parts are shipped.

EXCLUSIVELY FROM RPS SOLAR PUMPS

RapidReplace™

RapidReplace™ has become an immensely popular program, improved again this year. If warranty return of a part is deemed necessary after troubleshooting over phone/text/email with our all-local RPS engineering team, then at no cost to you we will ship the replacement part immediately along with a pre-paid shipping label for you to return the defective part.

We understand that time is money and we design great products with incredible low failure rates. But when issues arise, we understand that acting fast to take care of customers can mean life and death for plants, animals and humans. 

Most companies ask you to send back parts at your own time and expense for warranty assessment then keep you waiting for weeks for a verdict from their warranty claims department. This is a terrible experience and we think our customers deserve better. 

Head to head vs. our two largest competitors, RPS warranty service since 2023 averaged almost 12 days less downtime for a warranty issue! 

* With recurring issues or abuse, RPS does reserve the right to request previous parts be returned before new parts are shipped.

Optional: Supplemental Submersible Insurance

Supplemental Submersible Insurance (SSI) is designed for customers with salty, rusty, acidic, alkaline, high PPM, and other non clean drinking water applications that traditionally void any manufacturer's warranty, including the standard RPS 2 year warranty. While RPS Submersible Pumps are made from the highest quality materials and will hold up as well as any other water pump in conditions like this, corrosion and wear may be accelerated depending on the water being pumped. Non submerged portions of RPS systems remain covered under the standard RPS 2 year warranty. With SSI, customers get PriceLock - deeply discounted replacements of the submerged components for the full span of the standard RPS 2 year warranty.

  • RPS 200/400/600/800/400V/800V Pumps

    Replacement Costs with SSI : $300
    Replacement Costs without SSI: $500

  • Pro 500 to 1500 Well Pumps

    Replacement Costs with SSI : $450
    Replacement Costs without SSI: $1000

  • Pro 2000 to 5000 Well Pumps

    Replacement Costs with SSI : $600
    Replacement Costs without SSI: $1500

  • RPS 200N/400N/800N Pumps

    Replacement Costs with SSI : $300
    Replacement Costs without SSI: $600